8upb Frequently Asked Questions

Registering at 8upb takes under two minutes. Go to 8upb.ws, tap the sign-up button, enter your mobile number, choose a username and password, then confirm your details. You must be 21 years or older to open an account. Once registered, complete KYC verification before your first withdrawal to avoid delays later.

8upb requires a government-issued photo ID for KYC — your National ID Card (NID) is the most widely accepted document in Bangladesh. A valid passport or driving licence is also accepted. You may be asked to submit a clear selfie holding your ID. Verification typically completes within 24 hours and is required before any withdrawal is processed.

Use the Forgot Password link on the 8upb login page to trigger a reset. Enter your registered mobile number or email address and follow the instructions that are sent to you. If the reset message does not arrive within a few minutes, check your spam folder or email [email protected] with your username and our team will assist you right away.

No — each player is permitted exactly one 8upb account. Duplicate accounts violate our Terms and Conditions and will result in all linked accounts being suspended with pending withdrawals forfeited. If you believe a duplicate was created in error, contact support immediately so it can be resolved without penalty to your primary account.

To permanently close your 8upb account, email [email protected] with the subject Account Closure Request from your registered email address. Withdraw your full balance before requesting closure, as funds remaining in a closed account may not be recoverable. If you are closing for gambling-related reasons, consider self-exclusion first — it offers stronger protections than a simple account closure.

bKash deposits at 8upb are credited instantly in the vast majority of cases — your balance updates within seconds of the bKash transaction completing. If a deposit has not appeared after five minutes, do not send a second payment; instead contact support at [email protected] with your bKash transaction ID and our team will investigate and resolve it promptly.

The minimum deposit at 8upb is ৳200 BDT, making the platform accessible to players at all budget levels across Bangladesh. There is no stated maximum for a single deposit, though very large amounts may trigger an additional security review. Deposits are accepted in BDT via bKash, Nagad, Rocket and Upay.

The minimum withdrawal at 8upb is ৳500 BDT. Withdrawals are sent to the same mobile wallet you used to deposit — bKash, Nagad, Rocket or Upay. Your account must be fully KYC-verified before a withdrawal request is approved. Once approved, most withdrawals complete within 1 to 3 business hours during normal operating hours.

8upb does not charge platform fees on deposits or withdrawals. Your mobile banking provider — bKash, Nagad, Rocket or Upay — may apply their own standard transaction charges based on their published fee schedules, and these are outside our control. Check your provider's current rates before transacting if you want to know the precise net amount you will receive.

Yes, 8upb supports bank transfer withdrawals to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank and City Bank, provided your account has passed full KYC verification. Bank transfers may take one to two additional business days compared to mobile wallet withdrawals due to interbank processing. Contact support to initiate a bank transfer withdrawal.

8upb covers cricket betting on BPL, IPL, T20 World Cup, ICC tournaments, Test series and all matches featuring the Bangladesh Tigers. Markets include match winner, top run scorer, highest opening partnership, total sixes, method of next dismissal, player of the match and live in-play betting with ball-by-ball odds updates. All markets are priced and settled in BDT.

All slot games on 8upb use certified RNG software supplied by regulated international game studios including Pragmatic Play, NetEnt and Microgaming. RNG certification guarantees that every spin result is statistically independent and cannot be influenced by 8upb or any player. Published RTP percentages are set by the provider and are independently audited — 8upb cannot alter them.

Yes — 8upb is fully optimised for mobile browsers on both Android and iOS, requiring no app download whatsoever. Open Chrome on Android or Safari on iPhone, navigate to 8upb.ws, log in and start playing. The mobile site loads quickly on standard Bangladeshi 4G networks and supports all game categories including live casino, slots, crash games and cricket betting.

A crash game is a multiplier betting game where a climbing curve starts at 1x and can crash at any random moment. Before the round begins you place a bet; during the round you cash out at your chosen multiplier before the crash occurs — your return equals your stake multiplied by the cashout multiplier. If the crash happens before you cash out, your stake is lost. 8upb offers Aviator and similar crash titles with independently certified RNG mechanics.

8upb offers a wide range of live dealer games powered primarily by Evolution Gaming and Ezugi, including Live Roulette, Live Blackjack, Live Baccarat, Andar Bahar, Teen Patti, Dragon Tiger and game-show style titles such as Crazy Time and Mega Ball. All tables are streamed in real time and accessible directly from your mobile browser — no download required.

8upb offers a welcome bonus on your first deposit that gives you extra funds to explore the casino and sportsbook. The exact bonus percentage and maximum bonus cap are displayed on the promotions page at the time of your registration — offers are occasionally enhanced during major local events such as Eid, BPL season and the T20 World Cup. All bonus funds are subject to wagering requirements before withdrawal is permitted.

The wagering requirement on an 8upb bonus tells you how many times you must play through the bonus amount before you can withdraw it as real cash. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in qualifying bets before the bonus converts to withdrawable funds. The required multiplier and eligible games vary per promotion — always read the specific bonus terms before claiming.

Yes — all 8upb bonuses carry an expiry window that begins the moment the bonus is credited to your account. If you do not complete the wagering requirement within that window, the bonus balance and any winnings generated from it are forfeited automatically. The exact expiry period is stated in each promotion's individual terms. Check your bonus balance regularly and contact [email protected] if you have a question about a specific offer.

It depends on the individual promotion. Some 8upb bonuses are sportsbook-only and count only toward cricket and other sports markets; others are casino-only and apply exclusively to slots and live casino tables; and some cross-product bonuses are valid on both. The eligible product scope is always clearly stated in the promotion's terms and conditions. Using a bonus on an ineligible product will not contribute to your wagering requirement progress.

8upb uses SSL encryption to protect all data passing between your device and our servers, so your personal information and financial transactions are secured against interception. We apply strict KYC procedures to prevent fraud and identity theft, and player funds are kept separately from operational funds. The platform undergoes regular security reviews and all games use RNG-certified software from reputable international providers.

The minimum age to register and play at 8upb is 21 years old. This rule applies to all players in Bangladesh without exception. Age is verified during the KYC process and any account found to belong to a person under 21 will be closed immediately with all associated transactions reversed. We encourage parents and guardians to use device-level parental controls to help prevent underage access.

To self-exclude from 8upb, email [email protected] with the subject Self-Exclusion Request and state your preferred exclusion period — 6 months, 1 year or permanent. Your account will be suspended within 24 hours, all marketing emails stopped, and re-registration blocked for the full duration. If you want to speak with someone before deciding, our support team is available 24/7 and all conversations are confidential. Further guidance is also available on our Responsible Gaming page.

You can request a deposit limit on your 8upb account by contacting support at [email protected] and stating the daily, weekly or monthly BDT cap you want applied. Deposit limits are a responsible gaming tool that help you stay in control of your spending. Limits take effect promptly once confirmed by our team. Requests to increase an existing limit may be subject to a cooling-off period before the higher limit becomes active.