8upb Privacy Policy — How We Handle Your Personal Data

Privacy at a Glance

These summary cards cover the most important points of our Privacy Policy. Please read the full sections below for complete details.

1. Introduction

8upb ("we", "us", "our") operates the online casino and sports betting platform accessible at https://8upb.ws (the "Platform"). We are committed to protecting the privacy and personal data of every individual who registers for or uses the Platform. This Privacy Policy explains how we collect, use, store, share and protect personal information, and describes the rights available to you in relation to your data.

By registering for or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform. This policy is incorporated by reference into our Terms & Conditions and should be read alongside them.

2. Information We Collect

We collect personal data from you in three main ways: information you provide directly, information generated automatically by your use of the Platform, and information received from third parties such as payment processors.

Information You Provide Directly

• Registration data: full name, date of birth, email address, phone number and residential address.
• Identity verification documents: national ID card, passport or driving licence (when KYC verification is required).
• Financial data: payment method details (mobile wallet numbers for bKash, Nagad or Rocket; card numbers where applicable) provided when making deposits or requesting withdrawals.
• Communications: messages, complaints or enquiries you send to our support team via email or live chat.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on pages, game sessions played, bets placed, deposit and withdrawal history, and clickstream data.
• Location data: general geographic location derived from your IP address. We do not collect precise GPS coordinates.
• Cookies and tracking technologies: session cookies, persistent cookies and similar technologies as described in Section 7 of this policy.

Information From Third Parties

• Payment processors (including bKash, Nagad, Rocket, Upay and card acquirers) may share transaction confirmation data and, where required for anti-money laundering purposes, supplementary identity data.
• Fraud prevention and identity verification partners may share results of identity checks, sanctions screening and politically exposed person (PEP) database lookups.

3. How We Use Your Information

The table below sets out the purposes for which 8upb processes your personal data and the corresponding legal basis for each purpose.

4. Legal Basis for Processing

8upb processes your personal data only where it has a valid legal basis to do so. The legal bases we rely on are:

• Contract performance: processing necessary to deliver the gaming and betting services you have requested by registering for an account.
• Legal obligation: processing required to comply with applicable laws, including anti-money laundering, counter-terrorism financing, and age verification requirements.
• Legitimate interests: processing that serves our legitimate business interests (e.g. improving the Platform, preventing fraud, providing customer support) where those interests are not overridden by your fundamental rights.
• Consent: where we send you optional marketing communications about bonuses, promotions or new game launches. You may withdraw consent at any time by contacting [email protected].

5. Sharing Your Information

8upb does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service providers: we engage trusted third-party service providers to help operate the Platform, including payment processors (bKash, Nagad, Rocket, Upay), game software providers (Evolution Gaming, Pragmatic Play, Spribe), identity verification services, fraud prevention partners, and IT infrastructure providers. These providers process data only on our instructions and are contractually bound to maintain confidentiality.
• Legal and regulatory authorities: we will disclose personal data to law enforcement, regulatory bodies or other competent authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering or other criminal activity.
• Business transfers: in the event of a merger, acquisition, reorganisation or sale of assets involving 8upb, your personal data may be transferred as part of the transaction. We will notify registered players by email before any such transfer takes effect and will ensure that your data remains subject to the same level of protection.
• Aggregated or anonymised data: we may share anonymised, aggregated statistical data (which cannot identify you) with analytics partners, game providers or business partners for research and reporting purposes.

6. Payment Data and Financial Information

When you make a deposit or request a withdrawal, payment transaction details are processed by our payment partners. 8upb does not store full card numbers or mobile banking PINs on our servers. Payment data shared with us by processors (such as partial account references or transaction IDs) is used solely to reconcile your account balance and to comply with anti-money laundering record-keeping requirements.

All deposits and withdrawals at 8upb are processed in BDT (Bangladeshi Taka). Our payment partners — including bKash, Nagad, Rocket and Upay — operate under their own privacy policies in respect of data they hold independently. We recommend reviewing the privacy policies of those payment providers directly.

7. Cookies and Tracking Technologies

8upb uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how visitors interact with our site. A cookie is a small text file placed on your device by our web server. We use the following categories of cookies:

Cookie Categories

• Strictly necessary cookies: required for the Platform to function correctly, including session management, authentication and security. These cannot be disabled without preventing access to core features.
• Analytics cookies: help us understand how players navigate the Platform, which pages are most visited, and where users encounter errors. This data is aggregated and used to improve the user experience. You may opt out by adjusting your browser settings.
• Functional cookies: remember your preferences such as language selection and session timeout settings, enabling a more personalised experience on return visits.

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in popular browsers, refer to your browser's help documentation.

8. Data Retention

8upb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. As a general guide: active account data is retained for the duration of your account; identity verification and financial records are retained for a minimum of five (5) years after account closure to comply with anti-money laundering regulations; support and communications records are retained for two (2) years; cookies and analytics data are retained for periods ranging from the end of your session (session cookies) to a maximum of twenty-four (24) months (persistent analytics cookies).

When personal data is no longer required, 8upb will securely delete or anonymise it in accordance with our internal data destruction procedures. Where data must be retained to comply with a legal obligation, it will be stored securely and accessed only by authorised personnel for the permitted purpose.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 8upb. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within thirty (30) days of receiving your request.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how we use it.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations.
• Right to restriction: you may ask us to restrict processing of your data in certain circumstances, for example while we investigate a complaint or accuracy dispute.
• Right to data portability: you may request a structured, machine-readable copy of personal data you have provided to us, so that it can be transferred to another service provider.
• Right to object: you may object to processing of your personal data where we rely on legitimate interests as the legal basis. You may also withdraw consent to marketing communications at any time.

We will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

10. Data Security

8upb implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security framework includes:

In addition to encryption in transit, data at rest is stored using industry-standard encryption. Access to personal data is restricted on a need-to-know basis to authorised 8upb staff and contracted service providers. We conduct periodic security reviews and maintain incident response procedures. If a data breach occurs that is likely to result in a risk to your rights and freedoms, 8upb will notify affected players without undue delay and will take all reasonable steps to mitigate the impact.

11. Children and Minors

The Platform is strictly for adults aged 21 and above. 8upb does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated personal data, and reverse any financial transactions where possible. If you believe that a minor in your household has accessed the Platform, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

8upb may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material — meaning they significantly affect your rights or the way we handle your data — we will endeavour to notify registered players by email at least fourteen (14) days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always aware of our current data practices.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data 8upb holds about you, please contact our support team. We are available 24 hours a day, 7 days a week and will respond to data-related enquiries within thirty (30) days.

Email: [email protected]