Responsible Gaming at 8upb — Play Smart, Stay in Control

During registration, 8upb performs age and identity verification to ensure all players meet the minimum age requirement of 21 years. Players who cannot verify their age will not be permitted to deposit, play or withdraw. If we discover that a player under the age of 21 has accessed the Platform, we will immediately close their account, reverse any transactions and retain any winnings as required by our Terms & Conditions.

Our Commitment to Responsible Gaming

At 8upb, we believe gambling should always be a form of entertainment — never a way to earn income or escape personal problems. We are fully committed to responsible gaming practices and have invested in a suite of player protection tools that are available to every registered player at no cost.

Our responsible gaming framework is built around four principles: prevention, player empowerment, early intervention and ongoing support. We train our support team to recognize signs of problem gambling and respond with empathy and practical assistance. Any player who reaches out to us with concerns about their gambling will be treated with complete confidentiality and without judgment.

Responsible Gaming Tools

8upb provides the following player-controlled tools directly through your account. To activate any of these, contact our support team at [email protected] — our team responds 24/7.

Setting Deposit Limits

Deposit limits are one of the most effective ways to manage your gambling spend. 8upb allows you to set limits across three time periods:

• Daily deposit limit: the maximum amount you can deposit within any rolling 24-hour period.
• Weekly deposit limit: the maximum amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: the maximum amount you can deposit within any rolling 30-day period.
• Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period before they apply, giving you time to reconsider.

To set or adjust your deposit limits, contact the 8upb support team at [email protected] with the subject line "Deposit Limit Request". We will confirm the change within one hour during operating hours.

Time-Out Feature

If you feel you need a short break from gambling, the 8upb time-out feature lets you temporarily suspend your account for a defined period. During a time-out, you cannot log in, deposit, place bets or play any game on the Platform. Your account balance is preserved and withdrawals remain available.

• 24-hour time-out: a same-day cooling-off period for players who feel they have been playing too long in a single session.
• 7-day time-out: a one-week break suitable for players who want to step back and reassess their gambling habits.
• 30-day time-out: a full month's suspension for players who feel they need more extended time away from the Platform.
• Custom duration: if you need a time-out of a specific length not listed above, contact support and we will accommodate your request.

Self-Exclusion

Self-exclusion is a serious step and is intended for players who believe their gambling has become or is at risk of becoming a problem. By requesting self-exclusion, you are asking 8upb to permanently close your account and block you from opening a new account for a minimum period you specify.

Self-exclusion periods available at 8upb are:

• 6 months: recommended as the minimum period for players experiencing early signs of problem gambling.
• 1 year: a longer break for players who need more time to address their situation with the help of professional support.
• Permanent: indefinite closure of your 8upb account with no option to request reinstatement at any point in the future.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and state the period you wish to apply. We will process your request within 24 hours and confirm by email. During self-exclusion, any promotional emails you previously subscribed to will be stopped immediately.

Recognising Problem Gambling — Warning Signs

Problem gambling can affect anyone regardless of age, income or background. The following signs may indicate that gambling is no longer a healthy entertainment activity and that you or someone you know may need support:

• Spending more time or money gambling than you originally planned or can afford.
• Gambling to recover losses ("chasing losses") rather than stopping when behind.
• Feeling restless, irritable or anxious when not gambling or when trying to reduce gambling.
• Borrowing money, selling possessions or neglecting bills in order to fund gambling.
• Lying to family members or friends about how much time or money is spent gambling.
• Gambling interfering with work, studies, family responsibilities or personal relationships.
• Using gambling as a way to escape stress, depression, loneliness or other personal difficulties.
• Feeling unable to stop gambling even when you want to or know you should.

If any of the above describe your experience, please reach out to the 8upb support team. We will not judge you — our role is to help you regain control. All conversations with our support team regarding problem gambling are treated with complete confidentiality.

Tips for Staying in Control

Healthy gambling habits start with simple, conscious decisions about how you play. Here are practical guidelines that every 8upb player is encouraged to follow:

• Set a budget before you start and stop when it is gone — never chase losses with money you cannot afford to lose.
• Treat gambling as entertainment, not income. Winnings are a bonus — the entry price is your entertainment cost.
• Take regular breaks. Set a timer and step away from the Platform at intervals to keep your perspective fresh.
• Never gamble when upset, stressed, tired or under the influence of alcohol. These states impair judgment and lead to poor decisions.
• Balance gambling with other leisure activities. If you find that gambling is crowding out hobbies, socialising or family time, reconsider your schedule.
• Use 8upb's activity history tool to review your spending monthly. Awareness is the first line of defence against problem gambling.

Protecting Minors

8upb takes the protection of minors extremely seriously. The Platform is strictly prohibited for any person under the age of 21. We use age verification checks during registration and reserve the right to request additional documentation from any player we suspect may be underage.

If you are a parent or guardian and are concerned that a minor in your household has accessed the 8upb Platform, we urge you to:

• Contact us immediately at [email protected] — we will close the account and reverse any transactions without delay.
• Use device parental controls to restrict access to online gambling sites for shared or family devices.
• Keep login credentials secure and do not share your 8upb account username or password with anyone in your household.

Getting Help — Support and Resources

If you are struggling with your gambling habits and need to talk to someone, the 8upb support team is here for you around the clock. We can activate any of the responsible gaming tools described on this page on your behalf, discuss your options, or guide you through the self-exclusion process. You are never alone in this.

Remember: gambling should always be enjoyable. If it stops being fun, it is time to use the tools available to you or to reach out for support. 8upb is committed to being a safe and responsible platform for every player in Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna and Cox's Bazar.